2-Way Texting Alarm Response FAQ

We’ve introduced a new feature, 2-way texting alarm response.

How do I know if my mobile number is on file?

Just ask one of our Customer Care representatives, you’ll need to provide your account number.

How do I find out what number you have on file for me?

Just ask one of our Customer Care representatives, you’ll need to provide your account number.

Will I receive a test message to confirm?

No, but you can initiate a test with one of our Station Operators, you’ll need to provide your account number.

When will this feature launch?

The 2-way texting feature is being rolled out through the Spring of 2026.

Can I opt out?

Yes. Just respond to any API text message with “STOP”.

Can I have more than one number on file?

Yes. Just ask one of our Customer Care representatives, you’ll need to provide your account number.

What phone number will these text messages come from?

‪(647) 360-7546