We’re Always Here

With a.p.i. ALARM monitoring your elevator phones and alarm buttons, you can rest assured that someone will always be available when needed.

Once your elevator systems are connected to our locally-operated ULC certified Alarm Monitoring Station, a.p.i. ALARM monitoring experts will respond immediately anytime your elevator’s emergency buttons or call buttons are pushed, 24 hours a day, 365 days a year.

Upon activation of the elevator alarm button or upon receipt of a call from your elevator’s call button, we will attempt to communicate with the elevator’s occupants while notifying the appropriate building management contacts, security guards, and/or emergency services, to ensure the situation is safely resolved and anyone trapped in the elevator is safely and expediently extricated.

Inside of elevator with buttons showing

How Elevator Monitoring Works

You have probably observed a telephone or call button in elevators that allow you to call for help should the elevator get stuck due to power loss or system failure. We are the ones who respond to that distress call.

Our ULC certified monitoring station provides security to elevators in much the same way as we do for burglary alarms. However, elevator monitoring is a bit different from alarm response, since being trapped in an elevator can be a traumatic experience, especially when you’re left in the dark and don’t know when the light will be back on or when the door will open. We recognize the seriousness of such an event, and so our personnel are trained to provide a calming voice and assurance that emergency services have been dispatched.

Peace of Mind with 24/7 Elevator Phone & Alarm Monitoring

Request a Consultation

Connect with us today to receive a free, no-obligation consultation and quote.
Tell us more about your requirements and we’ll customize an elevator monitoring solution for you.

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Important Notice: Canada Postal Strike & Payment Information

Dear Valued Customers,

Due to the ongoing Canada-wide postal strike, mail delivery services are currently experiencing significant delays and disruptions. We understand this may impact your ability to receive invoices, statements, or other correspondence via Canada Post.

Please note: Payment obligations remain in effect during the strike. To ensure timely processing and avoid any late fees or service interruptions, we encourage you to use one of the following alternative payment methods:

Option 1:
Download our App: a.p.i. ALARM Android App | a.p.i. ALARM iOS App
Enter your credit card or bank account details into the Billing section of the App.

Option 2:
Online Payment - Visit the following site and register: https://sedonaapi.apialarm.com/Canada/Account/Login

Option 3:
Online Banking – Search for 'api Alarm' as the payee; enter your account number and make a payment or set up a recurring payment.

Option 4:
Pre authorized payments: Pre-Authorized Payment Plan form

Option 5:
In Person at Your Bank – Bring a copy of your invoice.

Option 6:
Courier cheques to the following address at your own expense:
a.p.i. Alarm Inc. - Accounts Receivable
5775 Yonge Street, Suite 700
North York, ON, M2M 4J1

We appreciate your understanding and flexibility during this time. Our team is committed to supporting you and ensuring your experience remains smooth and uninterrupted.