API Alarm Inc., Privacy Policy
Updated: 06/16/2004

Our Privacy Code

At API Alarm Inc., we are committed to protecting your privacy. We respect your privacy and want you to be assured that we will only collect, use and disclose your personal information for identified business purposes and reasons that you contract us for.

We want you to know why we ask for your personal information, how we use your personal information in establishing and maintaining our service to you, how we keep your personal information confidential, and how you can inquire about the personal information we hold about you.


What Is Personal Information

The term "personal information" refers to information that specifically identifies you as an individual and is provided to or collected by us. It includes information that you provide or that we collect from other sources with your permission, for example: your name and address, telephone numbers, home conditions, gender and marital status, family composition, banking or credit card records, SIN, payment history and credit references.

In general you can choose not to provide us with some or all of your personal information as long as the lack of information does not result in our inability to fulfill your contract with us.


How Do We Collect Your Personal Information

We may collect your personal information directly from you or from third parties with your authorization:

-Through your contacts with our employees including our sales and service consultants, service technicians, customer care representatives, responders and monitoring station operators
-Through your visits to our website www.apialarm.com. In general, you can visit our web site to access information while choosing to remain anonymous and not revealing any personal information.
-Or from your other interaction with us, for example through your payment history


How We Use Your Personal Information

-To provide security products and services you request
-To understand your security needs
-To determine the suitability of products and services for you
-To keep you updated of any new products and services we offer
-To verify your identity
-In setting up an alarm response action plan including your pass codes
-In validating or canceling an alarm
-In response to any queries you may have regarding your account
-To dispatch the appropriate authorities or responders
-To determine creditworthiness
-To collect and process payment for services provided

Your consent for us to collect, use and disclose your personal information for any of these "Identified Purposes" is implied when you provide us with your personal information or give us the permission to collect the information from third parties.


Confidentiality Of Your Personal Information

At API Alarm Inc., we are obliged to keep your personal information confidential except under the following special circumstances:

-We will disclose your specific personal information to a third party if and when authorized by you
-Example: Providing an alarm certificate to your insurance company.

-We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary.
-Example 1: comply with the law or with legal process
-Example 2: protect and defend our rights and property
-Example 3: protect against misuse or unauthorized use of our Web site
-Example 4: protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

-We will disclose personal information where permitted by law.
-Example: Employing reasonable and legal methods to determine creditworthiness and collect a delinquent account.

We will not give, sell, rent, or loan any of your Personal Information to any third party (with the exception of third parties performing functions on our behalf who have an obligation to keep your information completely confidential).


How We Safeguard Your Personal Information

We maintain physical, electronic and procedural safeguards to protect your personal information from unauthorized access, use or disclosure. We are committed to protecting the security of your personal information.


Our Employees

Our employees are responsible for maintaining the confidentiality of all personal information to which they have access. As a condition of employment, our employees are required to sign a confidentiality agreement binding them to this responsibility. Furthermore we keep our employees informed about our policies for protecting personal information and reinforce the importance of complying with them.


Outside Contractors

We sometimes contract outside organizations to perform specialized services such as data processing, servicing of your alarm system and private guard service. Our trusted service suppliers may at times be responsible for handling some of the information we receive from you. But they are given only access to information necessary to perform those services. In addition, they are prohibited from storing, analyzing or using that information for purposes other than to carry out the service they have been contracted to provide.


On Our Web Site

For our internal purposes, we gather date, time, browser type, the name your Internet service provider, the site that referred you to us, any pages you requested, navigation history and IP address of all visitors to our site. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.

We use this information to generate statistics and measure site activity to benefit apialarm.com users. This same information may be shared with third parties in order to provide these services or to analyze, store, or aggregate the information. It may also be shared with other third parties, working with us to improve the services of API Alarm Inc., or this website.

When you fill out forms to provide us with your personal information such as your name, telephone number, address or email address to request more information from us, API Alarm Inc., will take all commercially reasonable steps to establish a secure connection with your Web browser. We will treat and safeguard personal information collected on the Web site the same way as if the information is collected through other means.

Whenever our web site contains links to other non-API Alarm Inc., Web sites, although we always try to link only to Web sites that share our concern for customer information privacy, we are not responsible for their contents or their privacy practices.


Accessing, Verifying and Amending Your Personal Information

As our customers, you have the right to access information held in your personal files with us. Whenever you want to review or verify your personal information, contact our Privacy Office at privacy@apialarm.com. Please be as specific as possible which personal information you are requesting. We will try to respond to your requests as soon as possible.

We are committed to maintaining the accuracy of the your personal information. Please keep us up-to-date on any changes. Should you discover any errors in your review of your personal information, please advise us immediately.


Retention of Your Personal Information

We only keep your personal information for as long as we need it to effectively provide services to you. API Alarm Inc., shall use care when storing or destroying your personal information in order to prevent unauthorized access.